Terms & Conditions

Terms and Conditions for Vertical Roots Edmonton

August 2024

1. Introduction

Welcome to Vertical Roots Edmonton. By accessing or using our website, placing an order, or subscribing to our services, you agree to comply with these Terms and Conditions. Please read them carefully.

2. Orders and Payment

• Order Acceptance: All orders are subject to acceptance and availability. We reserve the right to refuse or cancel any order for any reason.
• Pricing: Prices are listed in Canadian Dollars and may change without notice. Taxes and delivery fees are additional where applicable.
• Payment: We accept e-transfer and credit cards. Payment must be completed before your order is processed.

3. Shipping and Delivery

• Delivery Areas: We deliver to Edmonton and surrounding areas to local pick up point. If you are outside our delivery area, please contact us for options.
• Delivery Schedule: Delivery times are estimates and may vary. We are not responsible for delays due to unforeseen circumstances.
• Delivery Pick Up: Ensure someone is available to  pickup the order at the delivery address. We are not responsible for orders picked up late or outside of the delivery times. 

4. Subscriptions

• Subscription Terms: By subscribing to our service, you agree to the recurring charges until you cancel. You can cancel your subscription anytime via your account or by contacting us.
• Changes and Cancellations: You may modify or cancel your subscription with 30 days notice before your next billing cycle.

5. Returns and Refunds

• Return Policy: Due to the perishable nature of our products, returns are generally not accepted. However, if there is an issue with your order, please contact us within 24 hours of delivery.
• Refunds: Refunds may be issued at our discretion, typically in the form of store credit.

6. Use of Website

• User Conduct: You agree to use our website only for lawful purposes and in a manner that does not infringe on the rights of others.
• Intellectual Property: All content on our website, including text, images, and trademarks, is owned by Vertical Roots Edmonton or its licensors and is protected by intellectual property laws.

7. Limitation of Liability

We are not liable for any direct, indirect, incidental, or consequential damages arising from your use of our website, products, or services.

8. Governing Law

These Terms and Conditions are governed by the laws of Alberta, Canada. Any disputes will be resolved in the courts of Alberta.

9. Changes to Terms

We may update these Terms and Conditions from time to time. Any changes will be posted on this page, and your continued use of our services constitutes acceptance of the updated terms.

10. Contact Us

If you have any questions or concerns about these Terms and Conditions, please contact us at:

Vertical Roots Edmonton

info@verticalrootsedmonton.ca