Privacy Policy

Privacy Policy for Vertical Roots Edmonton

August 2024

1. Introduction

Welcome to Vertical Roots Edmonton. Your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website, place online orders, or subscribe to our services. By using our website or services, you agree to the terms outlined in this policy.

2. Information We Collect

• Personal Information: When you place an order or subscribe to our services, we may collect personal information such as your name, email address, phone number, billing address, and shipping address.
• Payment Information: We collect payment information, including credit card numbers and billing details, to process your orders.
• Order Details: We collect information about the products you order, delivery preferences, and any special instructions you provide.
• Website Usage Data: We collect information about your interactions with our website, including IP addresses, browser type, operating system, and pages visited.

3. How We Use Your Information

• Order Processing: We use your personal and payment information to process and deliver your orders, communicate with you about your orders, and provide customer support.
• Subscription Services: If you subscribe to our services, we use your information to manage your subscription, deliver products according to your preferences, and communicate updates or changes.
• Marketing Communications: With your consent, we may send you promotional emails or newsletters about new products, special offers, or other information we think you may find interesting. You can opt out of these communications at any time.
• Website Improvements: We use website usage data to improve our website’s functionality, user experience, and security.

4. Information Sharing and Disclosure

• Service Providers: We may share your information with third-party service providers who help us operate our website, process payments, deliver products, and provide customer support. These providers are required to protect your information and use it only for the services they provide.
• Legal Requirements: We may disclose your information if required by law, to protect our rights, or to comply with legal processes.
• Business Transfers: In the event of a merger, acquisition, or sale of all or part of our business, your information may be transferred to the new owner as part of the transaction.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, loss, or misuse. However, no data transmission over the internet can be guaranteed to be completely secure.

6. Your Rights

• Access and Correction: You have the right to access, correct, or update your personal information. You can do this by logging into your account or contacting us directly.
• Data Deletion: You can request the deletion of your personal information, subject to certain legal obligations.
• Marketing Opt-Out: You can opt out of receiving marketing communications by following the unsubscribe instructions in our emails or contacting us directly.

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and personalize content. You can control cookies through your browser settings, but disabling them may affect your ability to use certain features of our website.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any changes will be posted on this page, and the effective date will be updated accordingly.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Vertical Roots Edmonton

info@verticalrootsedmonton.ca